joanne@sweetcelebrationsbyjo.co.uk


By placing an order with Sweet Celebrations by Jo, you are agreeing to the terms and conditions as set out below.

Photographs on this website are intended to give a general idea of the product. Each product may vary slightly according to availability of materials, sweets, etc. If major elements of the product are to differ, I will attempt to contact the customer to inform them before continuing with the order.

All cakes and trees are made to order. Please allow as much notice as possible when ordering a cake, and one week when ordering a gift sweet tree. I can sometimes make them at shorter notice, but please check with me first before ordering.

The date you specify when ordering is the date that will be booked in the diary and the date the item will be made for. Due to my busy schedule this cannot be changed, unless agreed in writing, and sometime cannot be changed at all if I have a lot of other orders in.

Delivery:

Cakes and sweet trees can either be picked up from us, or I can deliver. Delivery charges: free delivery to WA5 postcodes. Outside of this area, delivery is charged at 50p per mile.

Wedding and event sweet trees will be delivered and set up for no extra cost within a 5 mile radius of Chapelford Village, Great Sankey, Warrington. Outside of this area, delivery is charged at 50p per mile.

Event delivery and set up:
When ordering, you will be required to specify a time, date and location for delivery. If this changes, please notify us as soon as possible. If notification of time/date/venue change is not received at least 5 days before the event date, we cannot be held responsible for delivering the items on time and to the correct location. It is up to you to notify the venue that we will require access at the specified time, and to arrange for us to have access. Sweet Celebrations by Jo cannot be held responsible for any damage to, or loss/theft of sweet trees once they have been delivered and set up at the specified venue.

The pots and vases used for sweet trees are included in the cost of the tree and are yours to keep after the event.

Payment types accepted: Cash, cheque (allow 7 days to clear before event), Paypal.

Payment terms:

Gift Sweet Trees & sweet bouquets
50% per tree deposit when ordering.
Balance due on delivery.

Event Sweet Trees
25% deposit when ordering.
75% due 2 weeks before delivery.

Cakes & Cake Pops
£10 deposit when ordering.
Balance due on delivery.

Wedding cakes
25% deposit when ordering.
75% due 2 weeks before delivery.

Cancellation:
If you wish to cancel your order, please do so as soon as possible. We reserve the right to charge the following cancellation fees:
Less than 8 weeks prior to delivery: 10%
Less than 4 weeks prior to delivery: 50%
Less than 1 week prior to delivery: 100%

All of our products are non-returnable due to being edible food products.

Customer's details are held under the Data Protection Act 1998. These are only used by us in relation to your order, and will not be disclosed to any third party.

Sweet Celebrations by Jo will not be liable for any losses or injuries you incur arising out of or in connection with sweet trees, cakes or other products purchased from us.

 


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